Return & Refund Policy for NailGel.eu

At NailGel.eu, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, you have the right to return the product(s) under the following conditions:

1. Right of Withdrawal

As a consumer, you have the right to withdraw from the purchase contract without providing any reason within 14 days from the day you receive the product(s). To exercise this right, you must inform us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email) within the 14-day period.

2. Return Process

After notifying us of your decision to withdraw, you must return the product(s) to us without undue delay and no later than 14 days from the day on which you communicate your withdrawal. The product(s) should be returned in their original condition, unused, and in the original packaging. You are responsible for the direct costs of returning the product(s).

3. Refunds

Upon receipt and inspection of the returned product(s), we will process your refund within 14 days. The refund will include the cost of the product(s) and the initial shipping costs. We may withhold the refund until we have received the returned product(s) or you have supplied evidence of having sent back the product(s), whichever is the earliest.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

5. Defective or Incorrect Products

If you receive a product that is defective or not as described, please contact us immediately. You are entitled to a replacement or a refund in accordance with applicable laws.

6. Contact Information

For any questions regarding returns or to initiate a return, please contact us at:

• Email: info@nailgel.eu
• Phone: +36 30 650 3162
• Address: Nailbaby kft., Szinva utca 1. Budapest, 1076, Hungary

Please ensure that you include your order number and contact information in all communications to expedite the process.

7. Legal Rights

This refund policy does not affect your statutory rights. For more detailed information on your rights as a consumer, please refer to the relevant local legislation.